This Privacy Policy applies to the mobile application “Careonint” (Google Play package name: com.careonint.user), published on Google Play by WemaxDevs (the “Developer” / “we”, “us”, or “our” in this policy).

Careonint is a collector/rider application used to support Careonint laboratory sample collection and related field operations. By using the App, you agree to this Privacy Policy.

1. Who We Are

Google Play Developer Name: WemaxDevs
Legal entity (Owner / Operator): careonint Limited
Website: https://careonint.com
Address: H-08, Lift-03, Bushra & Jafna House, 40 Feet Road, Basila Future Town, Mohammadpur, Dhaka-1207, Bangladesh
Hotline: 09639203434
WhatsApp: 01869692973
Privacy contact email: privacy@careonint.com

Note: The app is published on Google Play under the developer name WemaxDevs, but the legal entity responsible for data processing and operations is careonint Limited. This Privacy Policy covers both entities in relation to the Careonint mobile application.

2. Information We Collect

Depending on how you use the App, we may collect:

• Account information: name, email address, mobile number, login credentials, and profile details.
• Service / collection data: order details, collection assignments, delivery/collection status, addresses, and related operational notes needed to complete assigned tasks.
• Health-related documents (if uploaded/accessed through the service): prescriptions, test-related documents, or reports required for laboratory collection services. This information is treated as sensitive and handled confidentially.
• Device & technical information: device model, OS version, app version, IP address, and diagnostic/log data needed for security and troubleshooting.
• Notification-related data: if push notifications are enabled, device notification tokens may be processed to send service updates.
• Communication data: messages or support requests you send to us.

We collect only what is reasonably necessary to operate the App and provide collection services.

3. How We Use Your Information

• To create and manage collector/rider accounts
• To assign, track, and complete sample collection / field tasks
• To communicate service updates and support responses
• To improve app reliability, security, and performance
• To comply with legal or regulatory requirements

4. How We Share Information

We may share information only when needed:

• Service providers / laboratory partners: to fulfill collection and testing-related services you or your organization requested
• Hosting and infrastructure providers: to operate our servers and application safely
• Legal requirements: if required by law, court order, or government authority

We do not sell your personal information.

5. Health Data

Where the App involves health-related documents or lab collection information, such data is used only to provide the requested service and is shared only with authorized parties involved in that specific order/process. We apply appropriate technical and organizational safeguards to protect this data.

6. Permissions

The App may request permissions such as:

• Internet / Network access: to load app content and sync data
• Notifications: to send task and status updates

You can manage notification permissions in your device settings.

7. Data Retention

We retain personal data only as long as needed to provide services, meet operational/legal requirements, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymize it where reasonably possible.

8. Your Rights

Subject to applicable law, you may request to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent where processing is consent-based

To make a request, contact us at privacy@careonint.com or via our support channels listed above. We may need to verify your identity before processing the request.

9. Children’s Privacy

Careonint is intended for authorized adult collectors/riders and business users. It is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure.

11. Third-Party Links / Web Content

The App may display content from Careonint web services. Those pages may have their own terms and practices. This Privacy Policy covers the Careonint mobile application published by WemaxDevs on Google Play.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will be revised when changes are posted. Continued use of the App after updates means you accept the revised policy.

13. Contact Us

For privacy questions or data requests related to Careonint (com.careonint.user), contact: